Exchange Policy


We are pleased to accommodate returns and exchanges within 30 days on all backpacks that have not been opened or worn. Please e-mail us at info@akulalondon.com to initiate your exchange and we will be more than happy to assist you further.

 

1. CAN I EXCHANGE MY ORDER?

Yes. We are happy to accept your set back for an exchange within 30 days, as long as it has not been opened, worn, or tampered with. 

2. WHAT IS THE EXCHANGE PERIOD?

We will provide an exchange on unopened backpack within industry leading thirty (30) days of the date that you receive your Akula product.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Akula will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

4. HOW CAN I EXCHANGE MY BACKPACK FOR THE RIGHT COLOR?

Easy: e-mail us at info@akulalondon.com and let us know your order #, as well as what product you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as removed merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

5. MAY I EXCHANGE MY AKULA BACKPACK WITHOUT CONTACTING YOU OR GETTING AN RMA?

No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

6. WHEN WILL I RECEIVE MY EXCHANGE?

We will send you the different Akula backpack after we have received, inspected and confirmed that the returned backpack was not used. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. UK orders take 3-5 business days to be delivered with standard free shipping, and international orders may take anywhere from 6-20 business days. For more shipping details, please click here.

7. HOW MAY I CONTACT YOU?

You may contact us by e-mail at info@akulalondon.com. The Akula Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!