We are pleased to accommodate returns and exchanges within 30 days on all products that have not been opened, worn, or tampered. Please e-mail us at firstname.lastname@example.org to initiate your return and we will be more than happy to assist you further.
1. HOW DO I MAKE A RETURN?
Easy: e-mail us at email@example.com and let us know your order #. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund within industry leading thirty (30) days of the date that you receive your backpack.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because AKULA will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. MAY I RETURN MY AKULA BACKPACK WITHOUT CONTACTING YOU OR GETTING AN RMA?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at firstname.lastname@example.org. The Akula Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!